Wed. May 22nd, 2024

Big News: Benazir Income Support Program Launch of modern call center service

The Benazir Income Support Program (BISP) has recently unveiled its latest initiative aimed at bolstering support for deserving individuals: an advanced call center service. This innovative platform is poised to provide comprehensive assistance to beneficiaries, offering insights into program details, financial matters, and resolution of various issues faced by BISP recipients.

Key Features of the Enhanced Call Center:

State-of-the-Art CRM/GRM Technology: The new call center leverages cutting-edge Customer Relationship Management (CRM) or Government Resource Management (GRM) technology, ensuring streamlined communication and efficient management of beneficiary inquiries.

Upgraded Database and Technological Infrastructure: Equipped with an enhanced database and the latest technological infrastructure, the call center is primed to handle a myriad of queries and complaints effectively.

Highly Skilled Staff: Operated by a team of highly skilled professionals, the call center boasts prompt responses and adept issue resolution, ensuring a seamless experience for beneficiaries.

High Capacity: With the capability to manage 8,000 to 10,000 calls per day, the call center demonstrates its commitment to promptly addressing beneficiary concerns and queries.

Unique Ticketing System: Introducing a specialized ticketing system for each complaint, the call center facilitates easy reference and efficient grievance resolution.

Procedure for Contacting the Call Center:

Beneficiaries seeking assistance or wishing to register complaints can reach out to the BISP call center through the following channels:

Telephone Numbers:
– 0800-26477
– 051-9246326

Ehsaas Taleemi Wazaif Illuminating Education with Hope and Progress

Address:
Benazir Income Support Scheme, Block F, Pak Secretariat, Islamabad

Official Website:
[8171 Web Portal](#)

Call Center Service Hours:
Operating from Monday to Friday, between 8:00 AM to 5:00 PM, the call center endeavors to accommodate beneficiary inquiries and complaints within designated hours, excluding Saturdays and Sundays.

Frequently Asked Questions (FAQs):

Purpose of the Enhanced Call Center Service:
The primary objective of the new call center service is to furnish detailed information regarding BISP programs to beneficiaries, addressing concerns related to card renewal, replacement, and cash withdrawal, thereby ensuring seamless access to essential information.

Key Aspects of the Enhanced Call Center Service:
– Utilization of state-of-the-art CRM/GRM technology.
– Implementation of an upgraded database and technological infrastructure.
– Deployment of highly skilled personnel for efficient issue resolution.
– Capacity to handle 8,000 to 10,000 calls daily.
– Introduction of a unique ticketing system for streamlined grievance resolution.

How to Contact the BISP Enhanced Call Center:
Beneficiaries can avail assistance from the BISP call center via telephone, physical address, or the official website, during designated service hours.

Operating Hours of the BISP Enhanced Call Center:
The call center operates from Monday to Friday, between 8:00 AM to 5:00 PM, providing assistance and addressing beneficiary concerns within stipulated hours.

Issues Addressed by the Enhanced Call Center Service:
The enhanced call center service caters to a wide array of issues faced by BISP beneficiaries, including information retrieval, financial queries, card renewal, replacement, and other program-related concerns.

The introduction of the enhanced call center service marks a significant stride in enhancing BISP’s support services, ensuring beneficiaries’ seamless access to vital information and timely resolution of issues.